Daten. Leben.

simply. done.

FAQ REISSWOLF f.i.t.

You can find the frequently asked questions on our REISSWOLF f.i.t cloud archive here.
If you have any other questions or concerns, please feel free to send us an email .

What is REISSWOLF f.i.t.?

REISSWOLF f.i.t. is an audit-proof cloud archive for your document management. In addition to uploading, saving, managing and exchanging data, you can also map entire business processes (e. g. invoice approvals). The software is web-based and can therefore be used immediately with Internet access without additional installations and can be used anywhere.

How do I access REISSWOLF f.i.t.?

As REISSWOLF f.i.t. is a web-based system, you can access it via one of the usual web browsers, such as Internet Explorer, Mozilla Firefox, Safari or Google Chrome. For security reasons, you only need to have a current version of the browser or the previous version. You can also use the mobile app for smartphones. In addition, REISSWOLF f.i.t. can be accessed directly via common interfaces such as WebDAV or our REST-API.

What investment do I need to make in order to deploy REISSWOLF f.i.t.?

You don't need to invest in any local hardware or software. We only recommend you have a high-performance document scanner. For the licensing we offer different tariff packages, for which only a monthly basic fee has to be paid. The tariff packages differ only in terms of the storage capacity and the maximum number of users. Our support and regular updates are already included in the monthly fee.

How much training should I plan for at the start?

REISSWOLF f.i.t. is intuitive to operate and generally self-explanatory for anyone who works with Microsoft Office on a daily basis. In our experience, the training effort for the average user is a maximum of two hours. It is also easy for IT-literate users to find the answers they need in the clearly presented manual.

Is there a hotline where you can ask questions that are not answered here?

Yes. There are many options for obtaining answers to unanswered questions. First, directly via the help button in REISSWOLF f.i.t. Second, you can email us with your questions or contact us at any time via our hotline +49 40 6966678234.

How are my data stored?

We use 6-times redundant data storage on database servers administered by us in German computer centres at two different locations. Your data only belong to you, and we always protect them in accordance with the latest data protection legislation.

How secure is REISSWOLF f.i.t.?

Very securely. All the usual up-to-date security features are standard. SSL encryption ensures that your data are transferred without the possibility of eavesdropping. There is an option to log in via 2-factor authentication (e.g. an SMS TAN). The servers are located in a certified high-security computer centre and are protected by very strict access restrictions and firewalls.And of course there are regular security checks and updates. In addition to the many technical security measures, we are certified as a manufacturer of the software according to the ISO/IEC 27001:2013 standard.

How do documents get into the system?

REISSWOLF f.i.t offers various options for importing documents. Digital documents can be transferred via a file manager, the drag & drop function or various interfaces. Analogue documents can be directly archived in the system via web scan or multifunctional devices.

What kind of scanner do I have to use?

To archive documents directly in the REISSWOLF f.i.t. system, you only need a TWAIN-compatible scanner. Multi-function devices can also be integrated with it.

What documents can I store?

All common file formats can be archived in REISSWOLF f.i.t.

I am a small workshop. Is REISSWOLF f.i.t. suitable for me?

Yes, absolutely. REISSWOLF f.i.t. has been specially developed for the SME sector and can be used by anyone for electronic data management – regardless of sector. Depending on requirements, it can also be used company-wide or even only within specific departments.

Is REISSWOLF f.i.t. suitable for cooperation with external third parties?

By individually organising and adapting the folder and authorisation options, it is extremely suitable for exchanging and jointly editing files with external partners or clients. In addition, REISSWOLF f.i.t. offers the possibility to share documents. This means that documents can be made accessible to everyone without having to create them as users in the system. Of course, the shared documents can be provided with passwords, expiration dates and access restrictions to increase the security of your document exchange.

Can I also protect my documents against unauthorised access?

Of course. You have the option of assigning individual permissions or determining access guidelines which allow you to limit the availability of the system depending on the day and location. For example, you can define the IP group with access rights so that the system can only be accessed during office hours and within your office premises.

What does audit-proof mean?

Audit-proof means that REISSWOLF f.i.t. complies with the requirements of the German Commercial Code (sections 239 and 257), the German General Fiscal Code (sections 146 and 147), the principles for the orderly keeping and storage of accounts, records and documents in electronic form as well as for data access (GoBD) and other legal provisions. This means that each document is archived in such a way that it cannot be changed, can be retrieved at any time, changes are stored separately and logged, and the document cannot be destroyed during its scheduled lifetime.Audit security, however, requires supplementary organizational measures that should be made dependent on your individual data situation. We will be happy to advise you on this.

How do I retrieve my documents?

There are various options for organising and searching for your documents in REISSWOLF f.i.t. As well as a traditional folder structure and the option for tagging, there is also an option to search by content. Using optical character recognition (OCR), scanned paper documents, PDF files and digital images can be searched and enable efficient text searching even with large amounts of data. An integrated document viewer allows you to view the most common file formats directly in your web browser. In addition, our detailed search offers the possibility to create more complex search filters. For example, this could be used to monitor retention periods, documents that are being processed and much more.

How's it going with workflows?

Document-related tasks and deletion requests are available from the start.
With the help of our add-on module "Workflow-Designer" you also have the possibility to simulate your special business processes. For this purpose, REISSWOLF f.i.t. offers a clear graphical user interface in which you can create and edit customized workflows according to a modular principle. In order to keep track of the daily tasks and due dates at all times, each user has a separate overview area at his disposal. An additional highlight is the possibility to initiate automated actions (e. g. the start of a workflow, email information etc.) when documents are stored or updated in selected folders.