You can find the frequently asked questions on the REISSWOLF digital inbox here.
If you have any other questions or concerns, please feel free to send us an email.
REISSWOLF can digitise your everyday mail and make this available via its own secure cloud solution. The data are stored and protected on database servers in German computer centres. All physical items of mail are also automatically archived and destroyed in line with data protection legislation after the end of the retention period.
The privacy of your correspondence is optimally safeguarded by our software-supported and mainly automated recording procedure, with seamless documentation of the individual process steps. Only in exceptional cases, e.g. in order to de-staple mailings, will one of REISSWOLF's permanent employees who is bound by the German Data Protection Act have access to the original documents for a short time.
You can, of course, do that if you do not need to edit the digital mail any more. But please note that we cannot automatically restore these data. You will have to re-scan them again if you do find that you need them. Alternatively, you can leave the data securely in the digital inbox for one month – after which they are automatically deleted.
Yes, of course. In this case the mail is collected from you by REISSWOLF on a daily basis for a period of 2 weeks and/or sent in secure transport boxes, provided by REISSWOLF, to the digitisation centre. If it needs to move on after that, the postal address is simply changed on the direct mailbox in the digitisation centre.
We will send you a monthly invoice by email based on all incoming mail items or document pages. Because the unit price includes all components, i.e. preparing, digitising, archiving and finally destroying your documents, it makes things simple and practical for you. If you also require individual items of mail physically, we will invoice this service as a flat fee.