FAQ REISSWOLF f.i.t.
You can find the frequently asked questions on our REISSWOLF f.i.t cloud archive here.
If you have any other questions or concerns, please feel free to send us an email.
What is REISSWOLF f.i.t.?
REISSWOLF f.i.t. is an audit-proof cloud archive for your document management. In addition to uploading, saving, managing and exchanging data, you can also map entire business processes (e. g. invoice approvals). The software is web-based and can therefore be used immediately with Internet access without additional installations and can be used anywhere.
How do I access REISSWOLF f.i.t.?
As REISSWOLF f.i.t. is a web-based system, you can access it via one of the common web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari. The latest version of the respective browser is recommended. We also support Internet Explorer 11 for a limited time. Mobile data access is also possible via our smartphone app for Apple and Android.
What investment do I need to make in order to deploy REISSWOLF f.i.t.?
Investments in local hardware and/or software are not necessary. If you want to scan paper documents, we only recommend a powerful document scanner. There is only a monthly basic fee for licensing, which includes storage space, updates and support that can be used at any time.
How much training should I plan for at the start?
REISSWOLF f.i.t. can be operated intuitively and is generally self-explanatory for anyone who work with Microsoft Office on a daily basis. According to our experience, the training effort is two to three hours maximum. IT-affine users can also find their way around directly on their own without any problems using the clearly laid out manual.
Is there a hotline where you can ask questions that are not answered here?
Yes. There are many options for obtaining answers to unanswered questions. First, directly via the help button in REISSWOLF f.i.t. Second, you can email us with your questions or contact us via our hotline +49 40 334630800
How is my data stored?
We use 6-times redundant data storage on database servers administered by us in German computer centres. Your data only belong to you, and we always protect them in accordance with the latest data protection legislation.
How secure is REISSWOLF f.i.t.?
Very securely. All the usual up-to-date security features are standard. TLS encryption ensures that your data are transferred without the possibility of eavesdropping. There is an option to log in via Two-factor authentication (e.g. an SMS TAN). The servers are located in a certified high-security computer centre and are protected by very strict access restrictions and firewalls.And of course there are regular security checks and updates. In addition to the many technical security measures, we are certified as a manufacturer of the software according to the ISO/IEC 27001:2013 standard.
What documents can I store?
In REISSWOLF f.i.t., all document types resp. all common file formats can be archived.
How do documents get into the system?
REISSWOLF f.i.t. offers various options for importing documents. Digitally available documents can be transferred into the system directly in the web browser using the drag & drop function. Larger amounts of data and entire folder structures can be easily uploaded and downloaded using a file manager via WebDAV standard. In addition, files can also be transferred as file attachments to REISSWOLF f.i.t. by e-mail, e.g. from multifunction devices or within the scope of e-mail-supported workflows. Analogue documents can be archived directly into the system via web scan.
What kind of scanner do I have to use?
To archive documents directly in the REISSWOLF f.i.t. system, you only need a TWAIN-compatible scanner. Multi-function devices can also be integrated with it.
I am a small craft enterprise. Is REISSWOLF f.i.t. suitable for me?
Yes, absolutely. REISSWOLF f.i.t. has been specially developed for the SME sector and can be used by anyone for electronic data management – regardless of sector. Depending on requirements, it can also be used company-wide or even only within specific departments.
Is REISSWOLF f.i.t. suitable for cooperation with external third parties?
By individually organising and adapting the folder and authorisation options, it is extremely suitable for exchanging and jointly editing files with external partners or clients. In addition, REISSWOLF f.i.t. offers the possibility to share documents. This means that documents can be made accessible to everyone without having to create them as users in the system. Of course, the shared documents can be provided with passwords, expiration dates and access restrictions to increase the security of your document exchange.
Can I also protect my documents against unauthorised access?
Of course. You have the option of assigning individual permissions or determining access guidelines which allow you to limit the availability of the system depending on the day and location. For example, you can define the IP group with access rights so that the system can only be accessed during office hours and within your office premises.
How many users can access the system?
The number of users depends on your chosen tariff. In our smallest tariff up to 10 users can be created. With our larger tariffs the number increases up to 2,000 users. For user numbers above that, we will be happy to make you an individual offer.
What does audit-proof mean?
Audit-proof means that REISSWOLF f.i.t. complies with the requirements of the German Commercial Code (sections 239 and 257), the German General Fiscal Code (sections 146 and 147), the principles for the orderly keeping and storage of accounts, records and documents in electronic form as well as for data access (GoBD) and other legal provisions. This means that each document is archived in such a way that it cannot be changed, can be retrieved at any time, changes are stored separately and logged, and the document cannot be destroyed during its scheduled lifetime.Audit security, however, requires supplementary organizational measures that should be made dependent on your individual data situation. We will be happy to advise you on this.
How do I retrieve my documents?
You have various options to organize and search for your documents in REISSWOLF f.i.t. The easiest way to do this is with our integrated full-text search, which automatically and without setup effort allows a direct search in the content of the documents for almost all file types, regardless of where or under which name a file was stored. Of course, REISSWOLF f.i.t. also offers a classic folder structure for well-structured file storage. For extended requirements, there is the possibility of targeted keywording based on freely definable input forms (metadata). Documents can then be specifically filtered by keywords (e.g. year, customer number, project name, etc.). As an additional service, we offer to make scanned paper documents searchable via OCR retrospectively and fully automatically. In doing so, each page is analyzed by means of intelligent text recognition, so that these documents can also be found via our full-text search.
What's up with workflows?
REISSWOLF f.i.t. has a clearly arranged but smart automation and workflow system. From simple task delegation with due date and reminder function to a complete invoice verification workflow automatically upon file receipt, a wide range of scenarios can be realized. The creation of workflows does not require any programming knowledge and is easily done directly via our integrated workflow editor. Automation rules can be easily and quickly created per folder, e.g. to trigger workflows or notify employees. For maximum process reliability, these rules then apply to all channels, regardless of whether a file is scanned, uploaded, submitted via app, WebDAV or e-mail.